Pickup on the first ring — even at 3 AM.
Closare runs roadside intake — incident details, location, vehicle, urgency — and hands the case to dispatch with everything they need before they pick up.
Roadside intake
Calm, fast, complete intake — every time.
Closare keeps the caller on the line, gets the location pinned to the metre, identifies the vehicle, and reads back the next step. Dispatch picks up a complete case file, not a stressed caller mid-sentence.
- Pulls precise location from the caller's device when allowed
- Identifies the vehicle from VIN, plate or policy number
- Tags urgency — injuries, safety risk, blocked lane — for dispatch routing
Dispatcher view
Cases arrive in dispatch already complete.
By the time a dispatcher opens a case, location is pinned, vehicle is identified, urgency is tagged, and replacement-vehicle status is set. No half-formed tickets, no "can you ask them again."
- Tags priority based on safety risk and policy terms
- Tracks open cases and chases status updates with the customer
- Escalates to a human dispatcher the moment anything looks off
Status updates
Customer kept in the loop, end to end.
Closare doesn't disappear after dispatch — it keeps the customer informed (ETA changes, driver arrival, paperwork) so dispatchers aren't fielding "where are they" calls every five minutes.
- Sends ETA updates as the tow truck location changes
- Confirms arrival on-site and captures the handover photo
- Closes the loop with the policy holder once the vehicle is delivered
What Closare handles
Roadside intake, 24/7.
Six things Closare does for assistance and roadside operations — without ever putting a caller on hold.
Incident intake
Captures vehicle, location, occupants, urgency — fast, calm, complete.
Towing coordination
Routes the tow to the right partner network and tracks ETA in real time.
Replacement vehicle requests
Triggers replacement vehicle requests against the caller's policy or contract.
Customer status updates
Sends ETA changes, driver arrival, paperwork updates by SMS.
Emergency routing
Flags safety-critical calls and bridges them to a human within seconds.
Escalation to dispatchers
Hands off to a dispatcher with a complete case file already attached.
Example
For assistance providers, Closare can collect incident details, location, vehicle information, and urgency, then route the case to dispatch or create a task for a human operator.
Every caller picked up — even at 3 AM.
30 minutes with us. We'll look at your last month of intake calls and show you exactly what Closare would have captured.