01
Documents and billing
Extracts CMR, delivery notes and invoices, matches them to the order, and files them where billing can reach them.
Contract rate cardDocument completenessKSeF filing
Platform · Desk
Runs the work.
Desk completes what Signal raises. It assembles the evidence, drafts the charge, answers the client, books the window, and writes the result back into your systems after approval.
Desk · Approval required escalates in 4h
Raise detention charge · 2h 10m
PL 4821/26 · Kaufland DC Rawa · 16 Sep
- Arrival (telematics)
- 09:12
- Departure (telematics)
- 13:22
- Contractual free time
- 2h 00m
- Rate (client rate card)
- 42 EUR / h
- Chargeable
- 2h 10m · 91 EUR
Approve Amend Reject
Interface shown with illustrative data.
01What it completes
Six desks, configured per customer.
02
Detention and demurrage
Assembles the evidence pack, raises the charge against the correct rate, and chases it until it is paid or withdrawn.
Contractual free timeClient ratesEvidence completeness
03
Client desk
Answers order and status requests in the client's own channel and language, and escalates what it cannot close.
Client SLAsNamed contactsEscalation rules
04
Appointments and dock windows
Books, confirms and rebooks ramp windows with warehouses and clients, and tells the driver what changed.
Site opening hoursSlot rulesLead time
05
Claims
Opens the claim, collects the photographs, delivery note and correspondence, and tracks it to a decision.
Claim deadlinesInsurer formatEvidence completeness
06
Carrier and supplier chase
Follows up missing documents, unconfirmed bookings and unanswered requests on the schedule the contract sets.
Chase scheduleNamed contactsChannel policy
02What a human approves
Authority stays with the operator.
Every action Desk can take is classified before it is switched on. The table below is the default; it is set per customer and can be tightened at any time.
| Action | Approval | Note |
|---|---|---|
| Raising a charge to a client | Always | Evidence pack attached |
| Sending a message to a client | Per template, then per message | Until the template is trusted |
| Writing to the TMS or WMS | Always on first use, then per rule | Scoped credentials |
| Booking or moving a dock window | Per client policy | Reversible |
| Filing a document | Automatic | Reversible, fully logged |
| Closing a case | Always | Never closed by the agent alone |
03How it is measured
Four numbers, reported monthly.
- Requests closed without an operator
- Against the total received.
- Days from delivery to invoice
- Before and after.
- Approval rate
- Proposals approved without amendment.
- Rework
- Actions reversed or corrected after approval.
Before it acts
Desk only works on what Signal raises.
Detection comes first, and it carries the evidence with it.
04Start a conversation
Talk to our team
about your operation.
A demo built around your vocabulary and your exceptions. Or an operational audit of what is unbilled or uncollected, using your data.
An operational conversation
Your systems. Your constraints.
A clear starting point.